Khelaghorbd Privacy Policy — Your Data, Our Responsibility

Introduction & Purpose

Khelaghorbd is a trusted online gaming platform delivering a safe and entertaining gaming experience for players in Bangladesh. We believe each player's personal data belongs to them, and protecting that data is our foremost responsibility.

This Privacy Policy clearly outlines what information khelaghorbd collects, why it is collected, how it is used, how long it is retained, and what rights you have over your data. Our goal is to earn your trust through complete transparency.

By creating an account or using the platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before signing up.

What Information We Collect

Khelaghorbd only collects information that is strictly necessary for delivering our services, ensuring security, and meeting legal obligations. We never collect excessive or unnecessary data.

• The primary source is the information you voluntarily provide at the time of registration.
• Certain technical data is collected automatically while you use the platform.
• Transaction confirmation details are received from the payment gateway.
• What you type in the support chat may be stored to help improve our support services.

Purpose of Data Use

Khelaghorbd uses the information it collects solely for specific, legitimate purposes. Your data is never sold to advertisers or any third party.

• Account Management: To create, manage, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and accurately.
• KYC Verification: To verify your identity and age, and to ensure the security of the platform.
• Support Services: To provide prompt assistance in resolving technical issues.
• Fraud Prevention: To detect unusual activity and keep the platform secure.
• Responsible Gaming: To identify signs of addiction and provide timely support.
• Legal Obligations: Retaining information required to meet regulatory authority requirements.
• Service Improvement: To analyze user experience and continuously improve the platform.

Data Retention & Duration

Khelaghorbd retains your data only for as long as necessary. Our servers operate in accordance with the highest security standards.

• All data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
• Financial transaction records are retained for a minimum of 7 years in accordance with Anti-Money Laundering laws.
• Data from inactive accounts is reviewed after 12 months.
• Cookies and session data are generally deleted after 30 days.

Data Sharing with Third Parties

Khelaghorbd never sells your personal data. However, in certain specific circumstances, limited information may be shared with select third parties.

• Payment Providers: For verifying transactions with payment processors such as bKash, Nagad, and Rocket.
• Game Providers: For operating gaming services in partnership with licensed game developers.
• Legal Authorities: Providing data in response to lawful requests from courts or regulatory authorities.
• Security Partners: With trusted security firms for detecting cyber fraud.
• Analytics Services: For analyzing anonymized usage statistics to improve the platform.

We have strict data processing agreements in place with every third-party organization. They are never permitted to use your information for their own purposes.

Cookies & Tracking Policy

Khelaghorbd uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

Your Rights

At khelaghorbd, you have full control over your personal data. Your rights are detailed below.

To exercise any of these rights, support@khelaghorbd.appEmail us at . We'll respond within 30 days.

Minor Protection Policy

Khelaghorbd strictly prohibits use of the platform by anyone under the age of 18. Protecting minors is one of our highest priorities.

• Age verification is mandatory at the time of registration.
• The KYC process verifies your National ID or Birth Registration Certificate.
• Any account identified as belonging to a minor will be closed immediately.
• We do not knowingly collect data from minors; if such data is identified, it is deleted immediately.
• Parents or guardians can contact support to report any suspicious activity.

Security Measures

Khelaghorbd uses industry-leading technical and organizational security measures to protect your data.

• SSL/TLS Encryption: Every data transfer is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Prevents unauthorized access at the server level.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Employee Training: All employees receive regular training on data protection.
• Data Breach Procedure: In the event of a security breach, affected users will be notified within 72 hours.

Privacy Policy Updates

Khelaghorbd reserves the right to update this privacy policy as needed. Any changes will be announced on the platform, and for significant updates, you will also be notified by email.

• The date of each update will be noted at the top of this page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you have the right to close your account.
• Visit this page regularly to stay updated on any changes.

Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection Team.

• Email: support@khelaghorbd.app
• Response time: within 30 business days.
• For urgent matters, you can also reach us via 24/7 live support.